Responsible gambling at Fishandspins
Start playingMost people open this page because a session ran longer than planned, or because someone they know is worried about theirs. Fishandspins is built around real-money play, and that only stays worthwhile if it stays entertainment rather than something you're chasing. This page sets out what that looks like in practice, and what tools and support actually exist.
Gambling as entertainment, not income
Casino games are designed so the house holds an edge over time — that's true of every slot, table game and crash game on the site, whatever the RTP on an individual title. Treating a session as a way to cover a bill or replace income turns a leisure activity into a financial risk, and it's the single mindset shift that causes the most harm. Set what you're willing to spend before you start, and treat it as the cost of the entertainment, not a stake you expect back.
When it stops being fun
- Chasing losses with bigger bets to "get back to even"
- Gambling with money set aside for bills, rent or essentials
- Hiding deposits or losses from people you live with
- Feeling irritable or anxious when you can't play
- Borrowing to fund a deposit
- Losing track of time or missing work because of a session
Any one of these on its own is worth pausing over. Several together are a clearer signal than any single figure would be.
A short self-check
Answer honestly, not for how you'd want the answer to read:
- Have you gambled longer than you meant to more than once this month?
- Have you lied about how much you've deposited or lost?
- Have you borrowed money to fund a deposit?
- Do you feel you need to win back a loss before you can stop?
- Has anyone close to you raised a concern about your play?
- Do you gamble to cope with stress, boredom or a low mood?
Two or more "yes" answers is a reasonable point to use one of the tools below or speak to an independent organisation.
Limits you can set with us
If you'd like to exclude yourself from playing, our Support Service via Live Chat can action that request. Live Chat runs 24/7, so you're never waiting on office hours to make the call.
Deposit limits work through your payment method rather than a single account-wide switch: they can be applied to fiat deposits (card and alternative payment options) but not to cryptocurrency deposits, because of how crypto payment systems handle limits. If controlling your spend matters to you, a fiat method gives you that control in a way crypto doesn't.
Separately, an account with no login activity for 12 consecutive months is treated as dormant, and a positive balance on a dormant account is reduced by a £10 monthly maintenance fee until it's exhausted or the account is reactivated. Stepping away deliberately is fine — just know a long-untouched balance isn't left untouched itself.
Where to get help in the UK
Independent support exists outside any operator, and it's free:
- GamCare and the National Gambling Helpline — gamcare.org.uk, 0808 8020 133, free and 24/7
- BeGambleAware — begambleaware.org, confidential advice and support
- GamStop — gamstop.co.uk, free national self-exclusion across licensed sites
- Gordon Moody — gordonmoody.org.uk, residential and online treatment for serious cases
Blocking software
If you'd rather remove temptation at the device level, Gamban (gamban.com) blocks gambling sites and apps across your devices, and BetBlocker (betblocker.org) does the same free of charge on multiple platforms. Both work independently of any single operator's tools.
Protecting minors
This site is restricted to players aged 18+. If a device you use is shared with a child or teenager, parental-control software such as Net Nanny or Qustodio adds a layer of protection beyond your own account settings — worth setting up even if you're confident no one else uses your login.
Talking to someone
None of the organisations above require you to have a "bad enough" situation before you contact them — an early conversation is exactly what they're there for. If your question is about an account detail rather than your gambling itself, our team is reachable at [email protected]. Gambling should be entertainment, not a chore.