Contact fishspins.org.uk about Fishandspins
Start playingBefore you write to us
This page belongs to fishspins.org.uk, the site you're reading now about Fishandspins casino. We publish information about the games, the welcome offer and the payment terms – we don't hold your account, your deposits or your winnings, so a login problem or a stuck withdrawal needs to go to the operator's own support, not to us.
What we can answer is anything about the content on this site: a figure that looks wrong, a page that's out of date, or a question about something we've written. Write to [email protected] and we reply within 48 hours.
What to have ready
A useful message saves a back-and-forth. Include the page you're asking about, the exact wording or figure you're querying, and – if it's a correction – where you saw the conflicting information.
- The page URL or section title you're asking about
- The figure, term or claim you think needs checking
- Your email address for a reply
Our inbox
We read every message that reaches [email protected] ourselves; there's no ticketing queue or automated triage on our side. That keeps replies personal but it also means we're not set up to process deposits, verify documents or release withdrawals – those actions only happen inside your Fishandspins account, through the operator's own channels.
Fishandspins itself lists email and Live Chat as its support routes, with Live Chat open 24/7. If your question is about a live deposit, a bonus that hasn't credited, or ID checks before a payout, that's the faster path – our inbox can point you there, but can't act on your account directly.
What happens next
Once we've read your message we either correct the page, explain the figure with its source, or tell you plainly that the question sits outside what this site covers. We don't forward account-specific queries on your behalf – doing so would mean handling personal or payment data we're not set up to hold securely.
Complaints
A complaint about your Fishandspins account – a delayed withdrawal, a disputed bonus, a closed account – needs to go through the operator's own support first. If you've been through that and still feel a term wasn't applied fairly, UK players can also raise gambling-related concerns with GamCare or the National Gambling Helpline on 0808 8020 133 (free, 24/7), which can advise on next steps outside the operator.
If gambling has stopped feeling like entertainment, free and confidential support is available at BeGambleAware.org. Access to gambling content on this site is restricted to those aged 18 and over (18+).